Welcome to the UTOPY Resource Library - Scroll down to view all available downloads. Make your selection and click the download button to have the documents mailed to you.
White Papers
- Frost & Sullivan - Mining the Contact Center for Customer Intelligence
Leading organizations are using Speech Analytics to truly capture the Voice of the Customer and drive product development, customer loyalty, and sales conversion - Frost & Sullivan - Speech Analytics Closes the Loop: The New Secret Weapon to Boosting Performance
With Speech Analytics contact centers are dramatically improving performance optimization resulting in employee productivity and bottom line results. - Speech Analytics Data Reliability: Accuracy and Completeness
All Speech Analytics software is not created equal. Empirical evidence shows how a phrase-based approach far exceeds other methods and provides the level of accuracy necessary for informed decision-making.
Webcasts
- Gartner - Speech Analytics Revealed: Myths, Facts & Whodunit?
Gartner Research Director, Jim Davies, explains how to choose a Speech Analytics solution that best meets your organization needs. - E-LOAN's $2M Annual Payback with Speech Analytics
E-LOAN's VP of Customer Care discusses how UTOPY's Speech Analytics drove a 41% sales conversion improvement. - Frost & Sullivan - Speech Analytics Closes the Loop: The New Secret Weapon to Boosting Performance
Frost & Sullivan Principal Analyst Keith Dawson explains how leading contact centers are dramatically improving their performance using Speech Analytics - Previous Webcasts
Case Studies
- E-LOAN Improves Sales Performance with Speech Analytics
By identifying key sales skills, E-LOAN improved sales conversion by over $2 million annually with Speech Analytics.
Industry Brochures
- UTOPY Financial Services Solutions
- UTOPY Healthcare Solutions
- UTOPY Insurance Solutions
- UTOPY Outsourcer Solutions
- UTOPY Telecommunications Solutions
- UTOPY Utility Solutions
- UTOPY Retail Solutions
Product & Solution Brochures
"Applying intelligence to influence how interactions flow and are subsequently understood is an important and growing investment area. Speech analytics is at the heart of this."
