UTOPY's award-winning platform, SpeechMiner®, connects to any call recording system and analyzes the phone conversations taking place virtually every minute of the day between companies and customers, recognizing key business topics within these conversations with unmatched accuracy. SpeechMiner® can also extract data from external systems and link it directly with the respective calls, then correlate its unique speech metrics with these external metrics.
Patented Speech Technology
SpeechMiner® leverages patented technology that is exponentially more accurate and valuable in a business context than any other approach. It is able to analyze conversations in 54 different languages and dialects - far more than any competitor-enabling multinational companies to precisely and uniformly execute global analyses regardless which language is spoken by their customers. SpeechMiner® is the only Speech Analytics product which works virtually without degradation on cellular phone calls and in varied acoustic conditions, enabling accurate analysis regardless of the quality of the call - a business necessity in today's wireless world.
UTOPY Intelligent Coaching
UTOPY Intelligent Coaching facilitates training and coaching, enabling the scheduling, delivery and tracking of training and coaching sessions.
UTOPY Intelligent QM
UTOPY Intelligent QM makes every aspect of the traditional quality monitoring (QM) process much more efficient and effective by managing call queues, delivering calls for monitoring and simplifying the QM forms creation and management process.
UTOPY Intelligent Script Adherence
UTOPY Intelligent Script Adherence dramatically increases verifications per hour (VPH) by automating the entire sales verification process - automatically ensuring adherence to verification scripts and highlighting any deviation from the required script.
"UTOPY pioneered the successful deployment of speech analytics and remains an acknowledged leader in making the technology faster, more accurate, more cost-effective, more scalable, and easier to use."
