UTOPY First Call Resolution, UTOPY Handle Time Optimization and UTOPY Call Volume Reduction Deliver Unrivaled Performance Via UTOPY's Award-Winning Speech Analytics Platform
UTOPY Sales Improvement and UTOPY Collections Optimization Increase Revenue and Enhance the Customer Experience Simultaneously
TantaComm, LLC, a leading provider of contact center recording solutions, is excited to announce an exclusive partnership agreement with UTOPY, an award-winning provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics.
UTOPY’s VP of Customer Strategy and Polaris Vanguard’s President to Speak at Frost & Sullivan Customer Contact Philippines 2009 Conference in Manila, November 25-26
UTOPY Recognized for Its Revolutionary Contributions to Transforming Performance Analytics and Management with Speech Analytics
Yee is interviewed by Blake Landau, publisher and editor of Customer Management IQ, on the strategic significance of listening to the voice of the customer in the current economic climate, and the inherent limitations of customer feedback mechanisms like surveys.
SpeechMiner® Recognized by Customer Interactions Solutions Magazine for Driving Contact Center Performance Optimization with Speech Analytics
Customer Interaction Solutions Magazine Honors SpeechMiner® for IP Innovation
New Targeted Coaching Application is Powered by the New Web 2.0 Speech Analytics Platform
Complimentary Webinar “Speech Analytics Closes the Loop: Your New Weapon to Boost Performance” to demonstrate how Speech Analytics is propelling Contact Center Performance Management to the next level.
OutPerform™ and SpeechMiner® Recognized as Best Technology Innovation Vendor Solution
Joint Investment in Resources is Key to Strong and Lasting Partnerships
Company Receives U.S. Patent on Innovative Call Classification with Contextual Modeling
Proven industry executive has extensive experience in Contact Center and Workforce Management
Partnership accelerates UTOPY’s continued expansion and growth via strategic channels
Contact Centers in Europe, Asia, and the Americas Improve Performance with UTOPY’s Leading Speech Analytics Solutions
UTOPY SpeechMiner® Honored for Outstanding Innovation in the Speech Analytics Category
Achieve rapid ROI on Speech Analytics through industry-leading accuracy, unsurpassed scalability, multi-site optimization and built-in support for 45 languages
Expansion of R&D Investments will Solidify UTOPY’s Lead in Technology and Product Innovation
Capital Infusion Reinforces Investors’ Confidence in UTOPY’s Strategy and Execution
Innovative Solution by UTOPY and FONETIC Grabs the Customer Service and Marketing category award
Innovative, Value-added Service Clearly Differentiates ACS in the Eyes of its Clientele
Significant Customer Wins in Communications, Financial Services and Healthcare Sectors Fuel UTOPY’s Growth
Prior to joining UTOPY, Beyer held senior consulting and management roles for CSC Consulting and eLoyalty.
Telecommunications Giant Adopts UTOPY's Innovative Speech Analytics Technology
UTOPY, Inc., a leading provider of enterprise-class customer intelligence solutions through speech analytics, has named Eric Zankman as its new Vice President of Client Solutions and Consulting Services.
Value-added Speech Analytics/Voice Mining Solutions Designed to Improve Service, Operating Efficiency and Performance
Companies Partner to Help Organizations Analyze, Understand, and Improve the Customer Experience
Provides Customer Experience Screen Pops and Coaching for Agents
Enhancing Customer Access to Important Data About the Customer Experience
Market Leader Reports Rapidly Growing Demand for Customer Intelligence Solutions
Solutions Include Innovative Reports and KPIs For Enhanced Business Intelligence
Solution Now Includes Correlation Analysis and Predictive Modeling
Firm Depends on UTOPY to Maintain its Competitive Advantage
Events Provide Forum for Senior Leaders to Discuss Evolution of the Customer Experience
Transforming Customer Conversations into Meaningful Business Intelligence
Customer Intelligence Leader Offers Global 1000 Management Unparalleled Insight Into Customer and Prospect Behavior
UTOPY SpeechMiner Solution Honored for Outstanding Innovation
"This (UTOPY Speech Analytics) project demonstrates that there is a very productive source of innovation based in identifying and exploiting internal (and not always obvious) assets."
