About Us | Management Team

Roy Twersky

Roy Twersky is Co-Founder, Chairman, President and CEO of UTOPY. He has over fifteen years experience in enterprise technology and venture capital. He manages all aspects of the company’s operations and brings tremendous energy and strategic vision to the company.

Prior to co-founding UTOPY, Roy was co-founder and Director of Blumberg Capital, a leading venture capital firm. He helped build Blumberg’s portfolio companies and assisted leading software startups in strategy, business development, and financing. While in this role, he successfully negotiated partnerships with leading high-tech companies and raised funding totaling more than $50 million. Prior to Blumberg Capital, Mr. Twersky was an investment banker at JP Morgan Chase and IDB Group, a leading investment group in Israel.

Roy received his MBA from the Wharton School of Business and his undergraduate degree in economics and mathematics magna cum laude from Tel Aviv University. He has also completed the All-But-Dissertation requirements for the PhD program at Stanford University's Graduate School of Business. He served as a systems analyst in the Israeli army computer unit, participating in the design and development of the army computerized management information systems.

Yochai Konig, Ph.D.

Yochai is UTOPY's Chief Technology Officer and one of the company’s co-founders. He has more than fifteen years of experience in the research and development of machine learning, statistical pattern recognition, speech recognition and speaker verification technologies. While at Stanford Research Institute (SRI), Yochai created and developed speech recognition and understanding technology as part of a Department of Defense project. Yochai also served in the Israeli Air Force, where he was recognized for his work on a voice communications system.

Yochai received his PhD in computer science from the University of California, Berkeley and received his BSc in computer engineering summa cum laude from the Technion in Haifa, Israel.

Paul Beyer

Paul is a seasoned sales and business development executive with over 17 years experience in the Customer Service Delivery and Contact Center industries. He has successfully developed elite sales organizations, consistently grown company revenues through direct and channel sales, and managed long-term customer relationships.

Prior to joining UTOPY, Paul worked in senior consulting and management roles for CSC Consulting and eLoyalty. While in consulting, Paul helped Global 1000 companies develop strategy, design programs and execute projects in the areas of Customer Loyalty, CRM, Call Centers, Business Analytics and Enterprise Resource Planning (ERP). Paul drove revenue growth by hiring, developing and managing focused sales teams and strategies. During his career with Rockwell, Paul managed Western Regional Sales operations while continuing to advance global clien Paul received a BA in Economics from the University of New York, Albany.

Mike Miller

Mike is responsible for working with clients worldwide to develop targeted solutions to the many challenges and opportunities they face, specifically addressing how to improve sales performance, reduce operating costs, and drive higher levels of customer retention by improving satisfaction.

Prior to UTOPY, Mike was Vice President of Customer Care at E-LOAN where he was in charge of the front end sales and service organization for this award winning Internet Lender. While there, he designed and deployed technology that improved sales conversion by 800% and increased revenue by $56 million per year. In that process, he pioneered the use of chat technology and speech analytics to drive sales performance.

Before E-LOAN, he helped build the service infrastructures of SBC Telecom and TiVo, being part of the launch team for both companies. Before this, he was in charge of service strategy and development at Pac Bell Video Services, the western region Bell Operating Company's entrance into video services, where he used superior service quality as the competitive platform to achieve local market dominance and eliminate customer churn. Prior to that, he led service strategy for Viacom Cable and achieved national recognition for conducting the research that linked service quality to customer behavior in the CATV industry.

David Konig

David is responsible for UTOPY's product development organization where he ensures quality delivery of world-class solutions to our diverse customer base. He also serves as the General Manager for UTOPY’s Israeli operations.

David is an experienced software development executive with over twelve years of experience in software development management. He has significant experience in speech recognition solutions, computer telephony platforms, agent productivity, and multi-channel communications.

As one of the founding engineers at UTOPY, David has contributed significantly to UTOPY's core technologies and infrastructure. Prior to UTOPY, David headed the development of Jacada's flagship Agent desktop solution. In addition, David has held development and management positions with BigBand Networks and Elbit Systems.

David received his BSc in computer engineering from the Technion in Haifa, Israel.

Hernan Guelman

Hernan Guelman is the Director of Product Management at UTOPY where he is responsible for product strategy for our award-winning product line.

Prior to his current role at UTOPY, Hernan was a Senior Software Engineer with the company where he worked on developing the voice recognition and statistical engine for the system. He has additional experience from Israeli technology companies, including expertise in chip design and EDA tools.

Hernan holds a BS from Hebrew University in Jerusalem, Israel and an MBA from the University of San Francisco.