Performance Optimization through Unparalleled Insight
UTOPY delivers Contact Center Performance Optimization and Voice of the Customer solutions powered by our award-winning Speech Analytics platform. We harness customer and business insights from customer-agent interactions; correlate speech metrics to corporate and operational performance indicators; and prescribe recommendations to elevate contact center performance and the customer experience.
Leveraging patented technology with unsurpassed accuracy and detection, and a Web 2.0 user interface, our solutions have been deployed on 3 major continents, across 7 key industries, analyzing conversations in 54 distinct languages. With our deep domain expertise, we are completely dedicated to your success - routinely delivering a return on investment within 6 to 9 months.
